Payment & billing

All our prices are in US Dollars.

Delivery

All orders are shipped from Bermuda via courier. The shipping cost does not include the various costs of clearing customs in your country, that you may have to pay in order to receive your parcel. Please contact your local authorities to find out if you will have to pay any custom duty taxes or other value added taxes in order to receive your parcel.

Unfortunately Lili Bermuda is unable to deliver to PO Box addresses as a signature is required on delivery.

Returns and exchange

Merchandise may be exchanged or may be returned for a full refund in the original method of payment, within one (1) month of the original purchase date. All merchandise returned for exchange or refund must be in perfect, sellable condition in its original packaging and accompanied by the original or gift receipt. The packaging and/or wrapping should not be tampered with for an exchange or refund to be accepted. In-store merchandise exchanged is free of charge.

If there is a mistake in your order from Lili Bermuda, or if your order has been damaged while being shipped to you, please email us a digital picture of what you have received at clientcare@lilibermuda.com. We will be happy to promptly rectify the mistake or the breakage free of charge to you.

If you wish to return or exchange a product and you do not live in Bermuda, please email us at clientcare@lilibermuda.com, providing us with the name of the product you are returning, your name, address, your order number along with the reason for the return. This information is important in order that we can expect the returned good and process it accordingly.

Should you choose to return or exchange a product you will need to pay for the shipping. It is important to note that when shipping some products such as fragrances, due to their alcohol content and the method by which they travel, they are classified as hazardous goods and need to be posted accordingly. For any exchange of products, you will be charged $30 to cover for the cost of shipping.

Please ensure that you use a courier service that provides proof of delivery, is traceable, gives the appropriate level of insurance and that you receive and retain the receipt with the unique tracking reference on it.

Please return your parcel to:

The Bermuda Perfumery
Stewart Hall
5 Queen Street 
St. George’s GE05
Bermuda

Tel: 441-293-0627 | Fax: 441-293-8810

Depending on the type of courier service you have chosen, please allow us, upon receipt, up to 5 working days to process the return.
 
Other conditions will be left at Management discretion.
 
For returns of LILI BERMUDA products purchased at other locations, please contact the store directly.